Privacy Policy

Defalcor Platform always seeks to maintain the privacy of your personal data and we comply with the provisions and laws of data protection and the right to privacy. We have formulated this policy "Privacy Policy" to explain to you what data is collected about you and the purposes for which this data is used, so please read this policy carefully.The term data refers to all data related to merchants, customers and supervisors using the Defalcor platform, which includes the name, address, contact information and any other data that would identify the user, as well as other data related to the merchant's activities through the platform and data related to the devices used in the process of accessing the Defalcor platform.This policy applies to the relationship of the Defalcor platform with each of: the merchant and his affiliates who are users of the Defalcor platform and the customer (consumer), regarding the collection, processing and use of data.
(1)Account data:

We collect the data provided by the merchant to register his account on the Defalcor platform, which includes (name/company name, commercial register or equivalent, address, email, mobile number, working hours, customer agreement.We collect the data provided by the customer to register his account on the Defalcor platform, which includes (name, email, mobile number, shipping address) and any other data requested by the site.The data provided by you is used to create your account on the Defalcor platform so that the merchant can display products for sale through the store and enable the customer to submit purchase requests and follow up on the status of requests.You are responsible for all data you provide through the Defalcor platform and acknowledge that this data is accurate and at your personal responsibility, and it is prohibited to provide any data related to others while registering, modifying or updating your account.You know that your data may be visible to all users and visitors of the Dadd platform

(2) Subscriptions:The defalcor platform provides subscription packages for merchants, and the merchant can choose the package that suits him, and subscribing to the packages requires providing us with some data such as the merchant's personal and commercial data and payment data.The merchant's data is used for the purposes of registering for the first time on the Defalcor platform as well as for the purposes of renewing the subscription.

(3) Advertisements and offers:

The Defalcor platform allows the merchant to provide advertisements and offers through the platform and the merchant is aware that the advertisements and offers are visible to all users of the Defalcor platform.The merchant is responsible for any contact information or any personal information that he provides through the advertisements and offers that he provides through the Defalcor platform.

(4) Payment data:

The Defalcor platform provides payment through the following means (Visa, MasterCard, Mada, Apple Pay, Cash "cash on delivery"), and the Defalcor platform provides an electronic payment gateway, and we contract with an electronic payment service provider to provide the service through the platform and you authorize us to deal with the payment service provider on your behalf.The electronic payment service provider and banks may process the payment process carried out by the customer through the Defalcor platform to verify the customer's activity and the legality of the payment process and to verify the absence of legal violations or risks related to payment cards, and the customer may be asked to prove ownership of the payment method used.The merchant provides us with his bank account details for the purpose of depositing his dues in accordance with our payment and commission policy.We process all payments for the merchant and deduct the commissions and fees due on them, and the payment service provider and banks have the right to process all payments for transaction security purposes.The security system of the payment gateway and data encryption depends entirely on the payment gateway that we provide on the Defalcor platform, and data encryption is one of the main security systems used in payment gateways. Once you enter your card details into the payment gateway, they are encrypted using the public key of the payment gateway and can only be decrypted by the private key of the payment gateway. The gateway uses an algorithm that ensures that no unauthorized party can decrypt the encrypted data when it is sent over the network. These algorithms usually follow symmetric encryption (same key for encryption and decryption) or asymmetric encryption (different key for encryption and decryption) to hide the data so that unauthorized sources cannot read or intercept it.Secure Socket Layer (SSL) is the standard security protocol used in online transactions to create an encrypted link between a web server (where payment is made) and a browser (where payment information is entered). E-commerce websites use SSL to authenticate their identity to visiting customers and to protect sensitive information such as card details that customers enter.

(5) Contact information:

You provide us with your contact number and information when you contact us through the Defalcor platform, whether through the website, via email or by phone.We allow you to communicate with the Defalcor platform, and in this case you provide us with the following information (name, email, subject of the message, content of the message).We collect the data you provide to us while communicating with us to inquire about any of our services or to address problems you may encounter while using the Defalcor platform.The data provided by you will be used to respond to all your inquiries, comments, or requests from this site or any of its affiliated sites.

(6) Data collected automatically:

We did not design the Defalcor platform site to collect your personal data from your computer or mobile device while you browse this site, but only the data provided by you will be used with your knowledge and free will.The Defalcor platform collects some of your data, which does not identify you or your contact information, and this data is collected automatically. Any time you visit any website, including this site, the hosting server will record your Internet Protocol (IP) address, the date and time of the visit, the type of Internet browser you are using, and the URL of any website that refers you to this site on the network.

(7) Cookies (Cookies Policy):

The Defalcor Platform website uses cookies technology, which are small files stored on your computer's hard drive. When you visit specific web pages on our website, cookies identify your browser with a unique and random number without revealing any personal information related to you. Cookies help us improve your experience using the website and know which sections of our website receive the most visits.

(8) Data collection purposes:

We collect data to register your account on the Defalcor Platform so that you can use our services and the various features we provide, such as displaying products for sale through the merchant's store and providing financial reports that are used as a reference for the merchant to verify his financial transactions. This enables the customer to use the website, browse available products, merchant lists, ratings, choose the product, purchase through the website, and follow up on orders.We collect data to enable the merchant to provide advertisements, offers, and products through the Defalcor Platform or his online store, provide prices, describe products, and allow customers to receive purchase requests.We collect data to enable the merchant to subscribe to the packages we provide to merchants as well as pay all fees related to publishing advertisements and offersthrough Defalcor .We collect customer data and encrypt it for the purpose of enabling him to pay for products and shipping value through Defalcor platform by using the electronic payment gateway.We collect merchant data to enable him to receive financial transfers through Defalcor platform according to the payment and commission policy, deduct dues, refund money and other required financial operations.We collect customer data for the purpose of completing the product shipping and receiving process, and this may require communicating with the customer to confirm receipt of the product and/or evaluating the shipping process.We collect customer data to receive return requests and transfer them to the merchant and process them and respond to the customer in the event of rejection or enable the customer to return in the event of acceptance of the request and the subsequent refund of money again.We collect your data for the purpose of documenting the contact information you provided to us and verifying your possession of it.We collect your data to communicate with you regarding any obstacles facing the submission of purchase orders through the store or facing communication processes between you and Defalcor or between you and the shipping company.We collect your data to enable you to evaluate the services you receive through Defalcor .We collect your data to enable you to contact us and provide responses to inquiries you DefalcorWe collect your data to recommend advertisements and products that we believe will interest you.We collect your data for statistical purposes and internal business purposes of Defalcor platform.We collect your data for the purposes of law enforcement or public authority decisions.

(9) Limits on Disclosure of Your Data:

We disclose some merchant and customer data to our partners on the site, our employees, workers and service providers for the purposes of implementing the services of the Defalcor platform.We disclose some merchant data to shipping companies and customers for the purposes of implementing purchases made through the platform. We also disclose some customer data to shipping companies or merchants, as the case may be, for the purposes of delivering products.We disclose your data to comply with the provisions of the law and implement judicial rulings and decisions of the competent authorities.We disclose your data to implement our terms and conditions and any other agreement between the Defalcor platform and you.We may disclose your data to parties that share with us the provision of services, such as electronic payment entities, for the purposes of verifying the validity of these operations.We may disclose your data when we believe in good faith that such action will be required or desirable to implement the provisions of the law, or to defend or protect our property rights or those benefiting from our services.

(10) Data Storage:

All data provided by you will be treated as confidential. Forms submitted directly on the network require the submission of data that will help us improve our site.We store all your data on fully protected and secure servers to protect your data from any breach or hacking. Storing your data may require transferring it outside the Kingdom of Saudi Arabia if the Defalcor platform uses an external hosting service provider. Therefore, you authorize us to deal with others regarding your data and authorize us to transfer and store it on the servers we deal with.

(11) Data Safety:

You know that the Internet is not a 100% secure and guaranteed means, so a breach of our databases may occur despite our taking the appropriate measures to protect the data. Out of our respect for your right to protect your data, we will notify you within three days of the time we learn of the breach.The data provided by you will never be sold to any third party for the purpose of marketing it for its own benefit without obtaining your prior written consent unless this is done on the basis that it is part of collective data used for statistical and research purposes without including any data that can be used to identify you.

(12) Online surveys:

The online surveys we conduct directly enable us to collect specific data such as the data requested from you regarding your view and feelings towards the Defalcor platform.Your responses are of utmost importance and are appreciated as they enable us to improve the level of our services and you have complete freedom and choice in providing data related to your name and other data.

(13) Links and third parties:

Our site may contain external links to other sites on the Internet, or advertisements from other sites such as Google AdSense and we are not responsible for the methods of collecting data by those sites, and you can review the privacy policies and contents of those sites that are accessed through any link within this site.We may use third-party advertising companies to display ads when you visit our website. These companies may use information about your visits to this site and other websites (except for name, address, email address or phone number) in order to provide advertisements about goods and services that interest you.

(14) Amendment to the Privacy Policy:

We have the right to amend this Privacy Policy at any time, and we will publish the amendments within this document and we will send a general notice via the email registered with us, explaining the link to the new amendments. Your continued use of the site after amendments to this policy constitutes your explicit consent to these amendments, so please review this policy regularly.

(15) Acceptance of the Privacy Policy:

By using our services on this site and our applications, and everything related to the Defalcor platform, you acknowledge your consent to all our policies.

(16) Arabic Language:This document was drafted in Arabic, and in the event that it is translated into any other language, the Arabic text is the one in effect before all official and unofficial parties if the foreign translation conflicts with it.